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Customer Q&A

  • All(66)
  • Product Information(58)
  • Stock Status
  • Payment(1)
  • About Shipping(1)
  • Others(6)
Q

Does it have bluetooth option?

By Satish Kumar K Jul-20/2019 15:45:18

A

Dear Satish,

Thanks for your request.

No, it doesn't.

Q

is it support video with MKV format

By srinivas Apr-25/2019 19:18:31

A

Hello Srinivas,

Yes,it supports.

Q

Does it support Greek language? It plays with European system?

By Tiligadas Mar-10/2019 10:09:58

A

Hello Tiligadas,

It supports Greek.

Q

You have indian plug

By Arman Mar-02/2019 16:09:33

A

Hello Arman,


Please note that this is an EU Plug. If it is not suitable, you may choose an adapter suitable for your area.

Let me know if you need any further assistance. 


Q

can we install jio TV in this

By hp Mar-02/2019 10:20:47

A


Hello hp,

   

Need to see these programs support Android 8.1 or not, if it is can  no problem.

Q

this product is compatible for normal 32 inch led tv

By varub Mar-01/2019 17:52:26

A

Hello varub,

For your issue, please kindly note:

Yes,it supports.

Q

this device support screen mirroring ?

By suman Mar-01/2019 16:02:35

A

Hello Suman,

This device can support screen mirroring .

Q

Does it have un-rooted firmware available? Some DRM protected apps cannot run on rooted firmware.

By Roman Feb-28/2019 12:59:25

A


Hello Roman,

   


No, it is already shipped by ROOT software.

Q

Indian plug available cash on delivery available

By Prakash Maruti Kadam Feb-14/2019 13:57:14

A

Hello Prakash,


We are sorry that all products are not available for cash on delivery.

Let me know if you need any further assistance. 


Q

Does the app "Crave" by bell media work on this box ?

By Dale Feb-10/2019 20:49:36

A

Hello Dale,


Need to see this app support Android 8.1 or not.


Q

Does it have bluetooth option?

By Satish Kumar K Jul-20/2019 15:45:18

A

Dear Satish,

Thanks for your request.

No, it doesn't.

Q

is it support video with MKV format

By srinivas Apr-25/2019 19:18:31

A

Hello Srinivas,

Yes,it supports.

Q

Does it support Greek language? It plays with European system?

By Tiligadas Mar-10/2019 10:09:58

A

Hello Tiligadas,

It supports Greek.

Q

can we install jio TV in this

By hp Mar-02/2019 10:20:47

A


Hello hp,

   

Need to see these programs support Android 8.1 or not, if it is can  no problem.

Q

this product is compatible for normal 32 inch led tv

By varub Mar-01/2019 17:52:26

A

Hello varub,

For your issue, please kindly note:

Yes,it supports.

Q

this device support screen mirroring ?

By suman Mar-01/2019 16:02:35

A

Hello Suman,

This device can support screen mirroring .

Q

Does it have un-rooted firmware available? Some DRM protected apps cannot run on rooted firmware.

By Roman Feb-28/2019 12:59:25

A


Hello Roman,

   


No, it is already shipped by ROOT software.

Q

Indian plug available cash on delivery available

By Prakash Maruti Kadam Feb-14/2019 13:57:14

A

Hello Prakash,


We are sorry that all products are not available for cash on delivery.

Let me know if you need any further assistance. 


Q

Does the app "Crave" by bell media work on this box ?

By Dale Feb-10/2019 20:49:36

A

Hello Dale,


Need to see this app support Android 8.1 or not.


Q

Does it have android mobile OS or android TV OS ?

By Soon Feb-02/2019 21:46:00

A

Hello Soon,

It has Android 8.1 OS.


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Q

I've ordered for India. Will i get any import duty.

By JITENDER Oct-28/2018 23:33:17

A

Hello JITENDER,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How many days will it to reach India?

By Ravi singh Nov-21/2018 17:55:52

A

Hello Ravi,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

You have indian plug

By Arman Mar-02/2019 16:09:33

A

Hello Arman,


Please note that this is an EU Plug. If it is not suitable, you may choose an adapter suitable for your area.

Let me know if you need any further assistance. 


Q

hi can we get sd card with this box or we need to purchase the same.

By Gaurav Jan-22/2019 12:30:03

A


Hello Gaurav,

   

Need to buy SD card.


Q

warranty details for this product..

By Anand Jan-10/2019 15:59:08

A

Hello Anand
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

I am in India. Which plug type should I choose?

By Rakesh Nov-20/2018 17:03:45

A

Hello Rakesh,

For your issue, please kindly note:

You can choose the UK plug.

We will send an adapter with all our products according to the order's country of delivery.


Q

one of the USB slots is labeled SB slot what does that stand for

By derek Jul-28/2018 22:13:59

A

Hello derek,

For your issue, please kindly note:

It is SD card.

Q

How much will I pay on import duty to the UK on the Alfawise A8 tv box

By Colin Jul-19/2018 17:16:52

A

Hello Colin,


Unfortunately, we have no control over local regulations and potential import duties, and cannot predict how much they may be.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html