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What is COD?

COD (Cash On Delivery) is a kind of payment method GearBest offers. With the COD payment, you can pay money until you receive the product.

What areas are covered for the GearBest COD?

Presently, only customers from Romania, Hungary, Poland, Czech, Slovakia enjoy GearBest COD payment.


What payment methods does COD product supports?

The GearBest COD products support payment in cash, or by POS (Bank card / credit card).

You can select COD payments only for the products showing a COD tag.

You can place your order through the following 6 step:

Step1: Click the botton "Add to Cart" of product with the COD tag.

Step2: Click the botton "view cart" in the corner of right.

Step3: Click the botton "Proceed to Check out" in the page of cart. And click the botton following "To Edit Address", continue to fill your delivery information.

Step4: Fill your information delivery and click "confirm" to make your order.

Step 5: Choose the option "Cash on delivery" and click the "Place Your Order" in the payment page.

Step6: Click the botton "send SMS", and you will receive a verification message to complete your order, fill in with the code you received and click "check out".

How can I use the COD payment on GearBest?

COD product purchase conditions:

1. COD payment conditions:
1)The users registered on GearBest
2) The products you buy must be COD products.
3)Each purchase order must be between $20 - $100
4) Customers who have 2 COD orders on the delivery cannot place the third COD order.

2. COD covered areas: all cities in Romania,Hungary,Poland, Czech,Slovania



Steps to place a COD order

1) Add the product that you want to buy to your shopping cart.
2) Click "proceed to checkout".
3) Edit your shipping address. Note: ● The shipping address must be in English. ● The remote areas (out-of-delivery-area) are not covered.
4) Select "Cash on delivery" as your payment method.
5) Click "Place an order". Then the system will pop up the notification of sending verification code, click "Yes".
6) Input the verification code. If you don’t receive the verification code, you can let the system resend it after 120 seconds.

About cash on delivery

Cash on delivery indicates that you can pay for the order in cash when receive the product.


How can I check my COD order information?

● Romanian COD order Shipping method: Romanian Special Line (RODPD-COD). You can track your shipment on DPD (www.dpd.ro).
● Polish COD order Shipping method: Polish Special Line (HUCLK-COD). You can track your shipment on DHL (https://www.logistics.dhl/pl-pl/home/sledzenie.html).
● Slovak COD order Shipping method: Slovakia Special Line (HUCLK-COD). You can track your shipment on Geis (www.geis-group.sk)
● Czech COD order Shipping method: Czech Special Line (HUCLK-COD). You can track your shipment on Geis (www.geis-group.cz)
● All COD order Shipping time: from EU warehoue: 4 - 6 business days warehouse outside the EU: 10-15 business days.

How to track my package?

Sign in to your account on cod.gearbest.com, where you will find the current status and the tracking information of your order.


COD product return or exchange policy.

1. If the product is not damaged, you can contact us within 14 days to return the parcel,in this case, the return shipping fee is the customers responsibility and is non-refundable, Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.
2. When the logistics company distributes the package, the customer can accept face-to-face inspection, but cannot open and test.
3. If the product has quality problems, the goods arrive damaged or not the product you ordered, within 7 days, you can contact our customer service by email or online chat to request a full refund.


Return Exclusions

If you have damaged the item by yourself, we are not responsible for any compensation or replacement.
Due to hygiene reasons, underwear, swimwear, leggings and beauty products can not be returned.


I have changed my mind, can I refuse delivery?

Note: If there are 2 orders are returned due to unsign on time, GearBest has the right to refuse your orders in future.

If the item arrives in good condition and you refuse to accept the delivery of your order, you will not be able to use COD payment in the future. This refusal can also influence your credit history. If you have changed your mind, we recommend you contact us. If the item has not been shipped yet, we can help you cancel your order.